Your privacy matters to us. This Privacy Policy explains what personal data dreamph collects from Filipino players, how we use and protect it, and what rights you have under Philippine data protection law. Please read this page carefully before registering or using the platform.
This Privacy Policy applies to all users of the dreamph platform, including visitors, registered players, and anyone who contacts our support team. It covers data collected through our website, mobile experience, and any related communications. dreamph is committed to handling your personal information responsibly and transparently, in line with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. We may update this policy from time to time; the latest version will always be available on this page. Continued use of the platform after any update means you accept the revisedpolicy.
When you register an account with dreamph, we collect personal information such as your full name, date of birth, email address, mobile number, and a username of your choice. During the verification process, we may also request a government-issued ID or other proof of identity to confirm that you meet the minimum age requirement and are a resident of the Philippines. When you make deposits or withdrawals, we collect payment-related details such as your e-wallet account reference or bank account information — though we do not store full card numbers on our servers. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for Filipino players.
We may also collect information you provide voluntarily, such as when you contact our support team, respond to a survey, or participate in a promotion. Any communications you send to dreamph — including support chat logs and email exchanges — may be retained for quality assurance and dispute resolution purposes. We do not knowingly collect personal data from individuals under 18 years of age; if we discover that a minor has registered, the account will be closed and any data deleted in accordance with applicable law.
The personal data we collect is used primarily to operate and maintain your dreamph account, process your transactions, and deliver the gaming services you have requested. We use your identity and payment information to comply with our legal obligations under Philippine regulations, including anti-money laundering (AML) requirements and responsible gaming rules. Your contact details are used to send you important account notifications, security alerts, and updates about changes to our terms or policies. We may also use aggregated, anonymised data to analyse platform usage trends and improve our product — this data cannot be used to identify you personally. dreamph does not use your personal data to make automated decisions that produce significant legal effects without human review.
If you have opted in to marketing communications, we may send you information about promotions, new game releases, or special offers available on the platform. You can withdraw your consent to marketing messages at any time by contacting our support team. We will never use your data for purposes that are incompatible with those described in this policy without first obtaining your explicit consent.
dreamph does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, customer support tools, and cloud hosting services — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines, and we will comply with such obligations. If dreamph undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer through the platform or via your registered contact details.
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security or operational purposes. If you request deletion of your account and personal data, we will action your request within the timeframes required by law, except where retention is mandated by regulation. After the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you.
As a data subject under the Data Privacy Act of 2012, you have a number of rights in relation to the personal information we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of your personal data, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided at the bottom of this page; we will respond to your request within the timeframe required by applicable law.
dreamph implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission (SSL/TLS), secure storage of sensitive account information, access controls that limit who within our organisation can view your data, and regular security reviews of our systems. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and you are also responsible for keeping your account credentials confidential. If you suspect that your dreamph account has been compromised, please contact our support team immediately so we can take appropriate action. We will notify you and the relevant authorities in the event of a data breach that is likely to affect your rights and freedoms, in accordance with our legal obligations.
The dreamph platform uses cookies and similar technologies to ensure the site functions correctly, remember your preferences, and analyse how players interact with our pages. Essential cookies are necessary for the platform to operate and cannot be disabled. Analytical cookies help us understand which features are most used and where we can make improvements — this data is processed in aggregated form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share cookie data with external advertising networks.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, you can reach our support team by email at [email protected]. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible. For general questions about the platform, our FAQ page covers the most common topics. All data-related requests will be handled in accordance with the Data Privacy Act of 2012 and our internal data governance procedures.
Last reviewed: 2025. This policy is governed by the laws of the Philippines.
Quick answers for Filipino players who want to know more about how their data is handled.
No — dreamph does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is only shared with service providers who help us operate the platform, such as payment processors and identity verification partners, and they are contractually bound to keep it secure. We may also share data with Philippine regulatory authorities when required by law. Your privacy is a priority, and we will never use your information in ways that are not described in this policy without your explicit consent. If you have concerns about how your data is used, you can contact our support team at any time.
You can request a copy of the personal data we hold about you by emailing our support team at [email protected]. Please include your registered username and specify what information you are requesting so we can process your request efficiently. We will respond within the timeframe required under the Data Privacy Act of 2012. If any of your information is inaccurate, you also have the right to request a correction. For more general help with your account, visit our FAQ page or log in through the Login page.
Yes, you can request deletion of your account and personal data by contacting our support team. We will process your request in accordance with applicable Philippine law; however, please note that certain records — such as transaction history and identity verification documents — must be retained for a minimum period to comply with anti-money laundering regulations. Once the mandatory retention period has passed, your data will be securely deleted or anonymised. If you simply want to take a break from the platform, our Responsible Gaming page also offers self-exclusion options that do not require full account deletion.
dreamph uses encrypted data transmission and secure storage practices to protect your payment-related information. We do not store full card numbers on our servers; payment processing is handled by trusted third-party providers who meet industry security standards. Access to sensitive financial data within our organisation is strictly limited to authorised personnel only. If you ever notice any suspicious activity on your account, please contact our support team immediately. For more details on how we protect your information, refer to the Security Measures section of this Privacy Policy above.
Now that you know how dreamph protects your data, create your free account and enjoy sports betting, live casino, slots, and bingo — all in Philippine pesos, all on your phone.